What does this research mean for the field?

Despite significant doctor-patient communication barriers in tertiary care settings, patients show strong acceptance of E-Health technologies, with acceptance levels significantly influenced by residential context and occupational status. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To evaluate patient perceptions of doctor–patient communication barriers and determine patient receptivity toward recommended e-health technologies in outpatient hospital care.

August 30, 2026BMC Health Services ResearchOpen Access

E-Health technology as a catalyst for enhancing clinical communication: observational insights into overcoming doctor–patient barriers

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Authors

WLWasib Bin LatifUniversiti Putra Malaysia IYIda Md. YasinUniversiti Putra Malaysia MAMohammad Bin AminUniversity of Debrecen

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Implication

Cross-sectional study reveals significant communication barriers in outpatient hospital clinics, highlighting strong patient demand for e-health technologies.

Key Points

To evaluate patient perceptions of doctor–patient communication barriers and determine patient receptivity toward recommended e-health technologies in outpatient hospital care.
Conducted a descriptive cross-sectional survey among 208 adult outpatients across Medicine, Eye, ENT, and Orthopedic Surgery departments at Dhaka Medical College Hospital between December 2024 and February 2025.
Collected responses using an interviewer-administered Bangla questionnaire and evaluated associations using Kruskal–Wallis tests and multiple regression analyses.
Missed follow-ups occurred in 78.8% of patients, 100.0% reported no electronic clinical documentation, and high dissatisfaction was noted regarding physician empathy (39.9% disagreed) and attentive listening (45.7% strongly disagreed).
Patients strongly favored digital alternatives, with 71.6% strongly agreeing that secure messaging would improve follow-up tracking and 81.3% strongly agreeing that e-check-ups would improve care access.
Perceptions of barriers differed significantly by demographic group (p < 0.001), while acceptance of e-health recommendations was significantly influenced by urban residence (p = 0.005) and occupation (p < 0.001).

Cite This Study

Latif et al. (2026) studied this question.

synapsesocial.com/papers/6a93f0ce6c1a8fb52e79d4db https://doi.org/10.1186/s12913-026-15419-9

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Implication

Cross-sectional study reveals significant communication barriers in outpatient hospital clinics, highlighting strong patient demand for e-health technologies.

E-Health technology as a catalyst for enhancing clinical communication: observational insights into overcoming doctor–patient barriers

Discussion

Member takes

Implication

Key Points

Cite This Study

E-Health technology as a catalyst for enhancing clinical communication: observational insights into overcoming doctor–patient barriers

Discussion

Member takes

Implication

Key Points

Cite This Study

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