Key result
An interactive voice response system with daily self-management messages achieved a >50% reduction in 30-day readmission rates for patients with congestive heart failure.
Why the study?
Does an interactive voice response system (IVRS) with daily self-management messages reduce 30-day readmissions in inpatients discharged with congestive heart failure?
Does an interactive voice response system (IVRS) with daily self-management messages reduce 30-day readmissions in inpatients discharged with congestive heart failure?
An interactive voice response system providing daily self-management messages may significantly reduce 30-day readmissions in patients discharged with heart failure.
Should not yet change HF discharge practice; supports randomized trials of IVRS for readmission reduction.
OBJECTIVE: The goal of this study was to determine if an interactive voice response system (IVRS) with daily self-management and clinical monitoring messages would be well accepted by patients and reduce 30-day congestive heart failure (CHF) readmissions. BACKGROUND: Patient adherence to a treatment regimen contributes to successful management following discharge for CHF. Cost-effective, scalable technology solutions can be useful tools in reducing readmissions. METHODS: Sixty inpatients with a primary diagnosis of CHF were provided voice messages delivered via an Mp3 player. Following discharge, patients received daily IVRS messages with self-management tips based on self-reporting of symptoms. RESULTS: Greater than a 50% reduction in the 30-day readmission rate was realized for intervention patients. CONCLUSIONS: An IVRS self-management support system can be an effective technology to reduce CHF readmissions.
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Austin et al. (2012) studied Congestive heart failure (CHF) (n=60). Interactive voice response system (IVRS) with daily self-management and clinical monitoring messages was evaluated on 30-day congestive heart failure (CHF) readmissions. An interactive voice response system with daily self-management messages achieved a >50% reduction in 30-day readmission rates for patients with congestive heart failure.
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