Answers are grounded in this paper and cite their sources.
After evaluating available library-targeted return on investment (ROI) tools, VA Library Network Librarians created a workgroup to formulate a tool geared specifically to the Department of Veterans Affairs (VA) hospital libraries. The workgroup devised an approach with three separate components: a Return on Investment Analysis tool that each library could employ; a Library Scorecard that provided local and national examples of typical benefits, for libraries that could not devote time to using the ROI instrument; and a Management Support Report for libraries that wanted a mission-based document to use with their local management. The tools were essentially complete in 18 months, after numerous drafts.
No takes yet. Share an insight, caveat, or question.
Jemison et al. (2009) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: