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September 10, 2026MeritsOpen Access

Strategic Human Resource Management, Employee Well-Being, and Talent Retention in Family-Run Digital Tourism and Hospitality SMEs: A Conceptual Framework

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Authors

DKDorothea KossyvaNGNikolaos Georgopoulos

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Overview

Conceptual framework reveals how digital transformation weakens talent retention in family-run tourism SMEs, indicating that technology disrupts relational human resource management delivery.

Key Points

  • To develop a multi-level conceptual framework explaining how strategic human resource management practices influence employee well-being and talent retention in family-run tourism and hospitality SMEs undergoing digital transformation.
  • Synthesized theoretical literature across strategic human resource management, socioemotional wealth theory in family business, and digital transformation in hospitality.
  • Applied the job demands–resources model and deliberate–emergent strategy frameworks to delineate intended, implemented, and perceived human resource practices.
  • Formulates seven theoretical propositions demonstrating that strategic human resource management enhances talent retention primarily via employee well-being.
  • Identifies that family involvement strengthens the retention effect, whereas digital transformation weakens it by eroding informal and relational channels of delivery.
  • Establishes that the human resource advantage in family firms depends on interpersonal implementation mechanisms rather than ownership structure alone.

Cite This Study

Kossyva et al. (2026) studied this question.

synapsesocial.com/papers/6aa27aca58559d80afc73977https://doi.org/10.3390/merits6030025
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