What does this research mean for the field?

While digitalization enhances public leadership effectiveness and institutional trust in Indonesia, its ability to produce inclusive governance outcomes is socially contingent and heavily mediated by leaders' digital competence and existing infrastructural disparities. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To examine the influence of digitalization on public leadership effectiveness and analyze how digital systems mediate governance outcomes and social inequalities across diverse populations.

September 14, 2026Cogent Social SciencesOpen Access

Digital governance, public leadership and social inequality in Indonesia: a mixed-methods study

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Authors

NRNawir RahmanUniversitas Bosowa JJuharniUniversitas Bosowa DMDelly MustafaUniversitas Bosowa

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Implication

Mixed-methods study shows enhanced leadership effectiveness and public trust through digital governance in citizens, indicating that closing social disparities requires adaptive leadership.

Key Points

To examine the influence of digitalization on public leadership effectiveness and analyze how digital systems mediate governance outcomes and social inequalities across diverse populations.
Used a convergent parallel mixed-methods design conducted in Indonesia.
Collected quantitative survey data from citizens (N=100) alongside qualitative in-depth interviews with public officials, community leaders, and civil society actors.
Evaluated relationships among digital public services, leadership competence, institutional trust, service satisfaction, and digital inclusion.
Digitalization qualitatively improved perceived leadership effectiveness by enhancing transparency, accessibility, and service responsiveness, which fostered higher institutional trust and user satisfaction.
Persistent disparities in digital literacy, telecommunications infrastructure, and regional development constrained equitable access to digital governance across population subgroups.
Leadership effectiveness served as a mediating social mechanism, with digitally competent and adaptive leaders better equipped to overcome structural inequalities and match digital tools to community needs.

Cite This Study

Rahman et al. (2026) studied this question.

synapsesocial.com/papers/6aa7b2e10926e14a848b16e5 https://doi.org/10.1080/23311886.2026.2717876

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Implication

Mixed-methods study shows enhanced leadership effectiveness and public trust through digital governance in citizens, indicating that closing social disparities requires adaptive leadership.

Digital governance, public leadership and social inequality in Indonesia: a mixed-methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

Digital governance, public leadership and social inequality in Indonesia: a mixed-methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

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