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This study examined the opening and closing sequences of requestive e–mails written by 66 native English speaking (NES) students and 34 Iranian (NNES) students sent to a faculty member in an American university. Three hundred requestive e–mails from NES students and NNES students sent to a professor were collected over six semesters and were analyzed for the cultural and social variation that exists in e–mail communication. Students’ choices of opening and closing strategies were examined with respect to different interpersonal styles of politeness (solidarity vs. deference). Quantitative and qualitative findings revealed that solidarity and deference towards the professor were expressed differently in the e–mails of NES students and NNES students.
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Zohreh R. Eslami (2013) studied this question.
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