Using patient‐centered interviewing skills to manage complex patient encounters in primary care

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PURPOSE: To describe effective and efficient patient-centered interviewing strategies to enhance the management of complex primary care patient encounters. DATA SOURCES: Research literature and applied case study analysis. CONCLUSIONS: Patient-centered interviewing can enhance effectiveness of care in complex patient encounters. A relatively small investment of time and energy has positive yields in regard to improvements in longer term physiological status, treatment adherence, quality of life, patient-provider working relationship, and patient and nurse practitioner satisfaction. IMPLICATIONS FOR PRACTICE: Use of patient-centered interviewing strategies can enhance effectiveness of patient care processes and outcomes while retaining efficiency of patient management.