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Knowledge. management has become part of the rhetoric, if not the reality, of the post‐modern business world. There is a widely perceived link between the financial performance of enterprises and the way they cultivate, nurture and exploit the knowledge of individuals and that embodied in their business or professional processes. This paper reviews the emerging literature of knowledge management and points to research opportunities that could lead to a greater understanding of this “next big idea”.
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Baxter et al. (1999) studied this question.
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