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September 23, 2026International Journal of Contemporary Hospitality Management

Rethinking satisfaction metrics: from online reviews to holistic experience analytics

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Authors

ISIslam Elbayoumi SalemAEAhmed Mohamed ElbazAMAhmed Magdy

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Salem et al. (2026) studied this question.

synapsesocial.com/papers/6ab39dc64f6cc12e38b51473https://doi.org/10.1108/ijchm-01-2026-0069
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