This study examines the influence of emotion regulation strategies (cognitive reappraisal and expressive suppression) on psychological resilience among employees in Egypt’s five-star hotel sector. It also investigates how resilience affects employee outcomes, specifically regarding technology-related stressors like nomophobia and netlessphobia. Grounded in the Cognitive Appraisal Theory and the Broaden and Build Theory of Positive Emotions, this research used a quantitative approach. Data were collected from 437 employees at five-star chain hotels in major Egyptian tourist destinations. Established scales measured emotion regulation, psychological resilience, nomophobia, netlessphobia, job performance, and work-life balance. The results indicate that cognitive reappraisal positively influences psychological resilience, while expressive suppression has a negative influence. Psychological resilience was found to mitigate the negative effects of nomophobia and netlessphobia, leading to improved job performance and a better work-life balance. Resilient employees demonstrated higher connectivity and communication effectiveness.
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Elmakkawy et al. (2026) studied this question.
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