This study aims to analyze the implementation of social intermediation carried out by Bank Sumsel Babel Syariah toward micro-enterprises in Palembang City. Social intermediation is a community empowerment process through human resource development and financial access provision aimed at improving business independence and sustainability. This research employed a qualitative approach with a field research design. Primary data were obtained through interviews with Bank Sumsel Babel Syariah officers and micro-enterprise owners, while secondary data were collected from documents, literature, and related publications. Data analysis was conducted through data collection, reduction, presentation, and conclusion drawing. The results indicate that Bank Sumsel Babel Syariah has implemented social intermediation through sharia-based microfinance, easier financing access, and business assistance for micro-entrepreneurs. Social intermediation contributes to improving business capacity, sustainability, and economic independence of micro-enterprises in Palembang City. Therefore, social intermediation functions not only as a mechanism for fund distribution but also as an instrument of community economic empowerment in line with the principles of justice and welfare in Islamic economics
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Yudha et al. (2026) studied this question.
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