Assessing Workplace Technology Impacts on Employee Work and Wellbeing: A Post-Adoption Blind Spot

Organizations increasingly invest in adopting digital technologies to improve efficiency and competitiveness. Yet, in the post-adoption phase, these benefits depend on continued employee–technology interaction in everyday work, which can shape employee work and wellbeing and thereby influence organizational performance. Little is known, however, about how organizations assess these implications. Drawing on sociotechnical systems and performance measurement perspectives, this multiple-case study examines post-adoption assessment practices in eight Finnish organizations. The findings reveal a post-adoption blind spot: information on technology performance and use, employee work, and wellbeing was addressed through disconnected practices, indirect proxies, and informal judgements. Respondents reported recurring problems that remained weakly captured by current assessment: tool fragmentation, continuous adaptation demands, uneven performance effects, and work intensification, reflected more broadly in efficiency erosion and technology-related stress. The study conceptualizes integrated performance measurement systems as a potential mechanism for institutionalizing sociotechnical feedback through joint, recurring review of technology- and employee-related information.