Bedas Digital Services as an E-Government Instrument in Population Administration: A Literature Review

This study examines the implementation of Bedas Digital Service (BDS) in Bandung Regency and identifies priorities for improving digital population administration services. A qualitative library research approach was adopted, drawing on scientific articles, books, regulations, policy documents, and official government publications. The collected information was examined using descriptive and thematic content analysis. During April–December 2024, BDS recorded 75,370 registered accounts and 278,706 service requests, including 178,175 non-booking requests and 100,531 Kartu Tanda Penduduk/KTP printing bookings. The synthesis identified four priorities: strengthening system and network reliability, improving cross-institutional data interoperability, developing human resource capacity, and expanding digital literacy and inclusive access. The reported figures indicate substantial platform utilization but do not independently demonstrate service effectiveness. Optimizing BDS requires coordinated improvements in technology, institutional processes, and citizens’ ability to access digital services. Reliance on secondary sources prevents direct assessment of platform performance, service quality, and user experiences. The findings therefore require validation through primary empirical research. This study contributes to e-government literature by integrating technological, organizational, and community dimensions into a unified analytical framework. It conceptualizes digital service optimization as an interaction among infrastructure reliability, data interoperability, institutional capacity, and citizens’ digital capabilities, offering a foundation for future research and policy development. The framework also emphasizes that inclusion depends on responsive administration alongside accessible digital systems.