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This study examines financial literacy as a moderator of financial technology and inclusion relationships with MSME financial performance. A purposive survey of 52 fintech-experienced Perum Jasa Tirta II partners was analysed using SmartPLS. Technology, inclusion, and literacy had positive conditional main associations with operator-reported performance. The technology interaction was positive (β = 0.315, p = 0.003); the inclusion interaction was not significant (β = −0.187, p = 0.098). The observational design and incomplete measurement reporting limit interpretation. Findings motivate evaluating financial education alongside services without establishing intervention effects.
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Shusanti et al. (2026) studied this question.
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