Factors Influencing Continued E-Learning Platform Use Among Undergraduate Students at the University of Nairobi

The COVID-19 pandemic transformed teaching and learning, with e-learning replacing traditional face-to-face instruction in higher learning institutions. The study aimed to identify factors influencing continued use of e-learning among undergraduate students at the University of Nairobi. The study adopted a convergent mixed-methods design. Purposive sampling selected 40 interview participants, while stratified random sampling selected 389 survey respondents. Data was using questionnaires and interview schedules and analysed using descriptive statistics and thematic analysis. The findings show that students found the e-learning platforms useful, as they provide learning regardless of geographical location, reduce costs, improve efficiency, expand access to resources, and enhance convenience. However, continued use depends on the privacy and legal protection of e-learning platforms, the affordability of internet access, and the suitability of digital gadgets. It is recommended that institutions improve their infrastructure to strengthen students’ perception of academic value. Institutions need to adopt a user-friendly interface, improve digital infrastructure and digital learning resources, and provide timely technical support. Universities must endeavour to provide affordable internet access by partnering with service providers, reducing downtime, enhancing server capabilities, and improving mobile compatibility. The study further recommends that institutions pay closer attention to the privacy and security of e-learning platforms to inspire confidence and trust. Finally, institutions need to stop treating e-learning as an emergency response to the pandemic and instead integrate blended learning into policy governing routine teaching and learning practice to support long-term sustainability