Electronic Governance as a Tool for Ensuring the Continuity of Public Services During a Crisis Period

Purpose: To examine electronic governance as a mechanism for ensuring the continuity of public service delivery during crises and to evaluate the capacity of digital government systems to maintain services when conventional face-to-face delivery is disrupted. Design/Methodology/Approach: The study uses an integrative literature review of eight open-access studies (n = 8) published between 2020 and 2025, identified through a search of academic databases and journal websites in March 2026. The selected publications were screened against predefined inclusion and exclusion criteria and coded by context, evidence type, digital mechanisms, and contribution to service continuity; the coded data were examined through qualitative thematic synthesis. Research Limitation: The review is limited to published literature and does not include primary empirical evidence. Future studies should validate these findings through comparative and quantitative research. Findings: Electronic governance supports service continuity through rapid organisational adaptation, legal and procedural continuity in government–citizen interactions, and increased citizen adoption of digital services when systems are transparent and accessible. Crises also accelerate digital transformation by reducing bureaucratic resistance, although legal constraints, digital exclusion, and unequal administrative capacity remain important challenges. Practical Implication: The findings guide the development of resilient digital governance systems that can maintain uninterrupted public services during emergencies. Social Implication: Effective electronic governance improves access to public services, strengthens citizen trust, and enhances institutional resilience. Originality/Value: The study presents an integrated framework explaining how electronic governance supports continuity and resilience of public service systems during crises.