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November 7, 2026Open Access

Service Failure Management: Complaint Handling, Recovery Procedures, and Evaluation Systems

Yoesoep Edhie Rachmad

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Abstract

Rachmad, Yoesoep Edhie. 2027. Service Failure Management: Complaint Handling, Recovery Procedures, and Evaluation Systems. Global Service Recovery Publishers.

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Yoesoep Edhie Rachmad (2026) studied this question.

synapsesocial.com/papers/6af162621865c8158a4d1f2b https://doi.org/10.17605/osf.io/y3xjt

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