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This article presents a community service (PKM) activity in the form of a workshop on Generative Artificial Intelligence (AI) and dashboard development to improve administrative efficiency at the Tambun Selatan Sub-district Office, Bekasi Regency, Indonesia. The workshop aimed to introduce public sector employees to the capabilities, limitations, and safe use of generative AI, as well as provide practical experience in developing a simple public service dashboard. The activities included interactive lectures, live demonstrations, guided practice, discussions, and a digital satisfaction survey. The outcomes included training materials, a prototype service dashboard, and a digital satisfaction survey instrument. The results indicate that the workshop provided an initial foundation for strengthening AI literacy and introducing practical digital tools to support administrative tasks and public services.
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Nugraha et al. (2026) studied this question.
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