Pengaruh Sistem Split Shift dan Work-life Balance Terhadap Kualitas Pelayanan Karyawan Restoran Bandar Djakarta

This study aims to analyze the influence of the Split-Shift System and Work-Life Balance on employee service quality at Bandar Djakarta Restaurant, Alam Sutera branch, both partially and simultaneously. The research is motivated by the importance of work scheduling and personal-life balance in supporting employees' readiness to provide quality customer service. This study employs a quantitative approach with an associative research design. The sample consists of 50 employees selected through purposive sampling from a population of 151 employees. Data were collected using a five-point Likert-scale questionnaire and analyzed through multiple linear regression with SPSS. The findings indicate that the Split-Shift System has a regression coefficient of -0.262 and a significance value of 0.206, suggesting no statistically significant partial effect on employee service quality. In contrast, Work-Life Balance has a positive regression coefficient of 0.395 with a significance value of 0.022, indicating a positive and statistically significant partial effect. Simultaneously, the two independent variables produce an F-value of 3.058 with a significance level of 0.056, indicating no statistically significant combined effect at the 5% level. The coefficient of determination (R²) is 0.115, meaning that the research model explains 11.5% of the variation in employee service quality. The study concludes that work-life balance is an important aspect for management to consider in supporting employee service quality.