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The mandatory use of the Coretax administration system for filing individual annual income tax returns has created new difficulties for micro-entrepreneurs with limited tax knowledge and digital skills. This community service program aimed to improve the tax literacy and filing skills of micro-entrepreneurs in Sigeri Village, Pangkajene and Kepulauan Regency, South Sulawesi. The program was conducted over two days in September 2026 and involved 30 participants from various occupations, including grocery traders, food vendors, fish farmers, tailors and service providers. The activities followed five stages: preparation, socialization, hands-on training with small-group mentoring, evaluation and follow-up. Data were collected through a 20-item pre-test and post-test, a skill observation checklist, a satisfaction questionnaire and two-week follow-up monitoring, and were analyzed using descriptive statistics, normalized gain and a paired t-test. The mean score increased from 45.17 to 81.83 (N-gain = 0.67; t(29) = 19.50; p < 0.001), with the largest gain in Coretax account activation. The number of participants with an active Coretax account rose from 6 to 27, and 26 participants (86.7%) submitted their annual tax return for the 2025 tax year. Participants rated the program positively (mean 4.42 out of 5), although many considered the duration too short. The results indicate that structured small-group mentoring helps micro-entrepreneurs adapt to digital tax administration, and a village-based tax help desk is recommended to sustain the outcomes.
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Burhamzah et al. (2026) studied this question.
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