An Analysis of Administrative Staff Performance at the Class I Correctional Center Office Bengkulu

The performance of administrative staff plays an important role in maintaining orderly administration and supporting the duties of the Class I Correctional Center in Bengkulu. This study aims to analyze administrative staff performance through honesty, innovation, creativity, motivation, teamwork, discipline, leadership, and intelligence. A descriptive qualitative approach was applied with four purposively selected informants representing the head of the institution, the administrative unit, personnel management, and personnel staff. Data were obtained through observation, interviews, and documentation and were analyzed through data reduction, data display, conclusion drawing, and verification. The findings show that staff performance generally supports office administration effectively. Honesty is reflected in the delivery of information and work reports according to actual conditions, while motivation, teamwork, discipline, leadership, and the ability to understand work responsibilities support task completion. Innovation and creativity are evident in ideas, adjustments to work methods, and the use of technology, although most improvements remain incremental rather than major breakthroughs. Several aspects still require strengthening, particularly equal technological proficiency, accuracy in administrative work, competency development, and the quality of work innovation. These findings indicate that continuous supervision, training, coordination, and performance evaluation are required to improve administrative services. Strengthening these areas is expected to make administrative performance more effective, efficient, accountable, and professional while maintaining the operational support needed by the correctional institution.