Re-Engineering Fintech Firms in Port Harcourt: Adopting Enterprise Resource Planning Systems for Enhancing Operational Output

This study determined the relationship that existed between enterprise resource planning (ERP) systems and the operational output of fintech firms in Port Harcourt. The problem were based on the declining service output and increasing cost per unit of service in the sector studied. A cross-sectional survey design was used, for 20 fintech firms and a sample of 80 respondents that was selected using simple random sampling technique. Data used were derived with the use of structured questionnaire patterned after modified four-point Likert scale, which was validated by expert opinion and reliability was established using Cronbach’s alpha of 0.70. Pearson Product Moment Correlation Coefficient was used to analyze the relationship between variables. Findings revealed a positive and significant correlation existed between ERP system adoption and operational output. The study concludes that ERP systems is capable to re-engineer fintech operations by improving efficiency and sustainability. It recommended continuous investment in ERP as a solution for enhancing service output through automation and streamlined workflows.