Implementasi Kebijakan Program Keluarga Harapan (PKH) di Kecamatan Kota Timur Kota Gorontalo Berdasarkan Teori George C. Edwards III

The Program Keluarga Harapan (PKH) is a conditional cash transfer policy intended to reduce poverty and widen poor families’ access to education, health, and welfare services. In Kota Timur District, Gorontalo City, the number of PKH recipients fluctuated between 2023 and 2025 and remained far below the number of poor families. This study analyzes the implementation of the PKH policy in the district using George C. Edwards III’s four factors: communication, resources, disposition, and bureaucratic structure. A descriptive qualitative approach was applied. Data were collected through observation, interviews, and documentation involving ten purposively selected informants, namely an official, PKH facilitators, and beneficiary families, and were analyzed through data condensation, data display, and conclusion drawing, with source triangulation. The findings show that implementation has run fairly well but is not yet optimal. Information is delivered through monthly group meetings and WhatsApp; facilitators are trained and locally funded, although their workload is high; implementers are responsive and impartial; and the verification, validation, and determination flow is clear but hierarchical. Remaining challenges include delayed disbursement, aid use not fully matching program goals, and tiered data coordination. Strengthening communication, facilitator capacity, and inter-agency coordination is recommended.