Approaches to the classification of services provided by customs brokers in the context of digitalization: knowledge as a new category of service classification

This research article explores a new approach and a new category for classifying services provided by customs brokers. The authors identified a discrepancy between the existing classification criteria and the current state of the market for services provided by customs brokers, and also substantiated the introduction of a new classification category: “knowledge categories.” The authors have developed an approach for analyzing the market position of customs brokers, taking into account their information and consulting services. The subject of this study is customs brokers’ services, the range of which is being transformed by the digitalization of customs administration and sanctions. The purpose of this research article is to determine the current structure of services and develop new approaches to their classification and systematization. The theoretical and methodological foundations of this study are based on the work of Russian and international scholars in the field of customs brokers and the corresponding services market. The primary research methods used in the study are descriptive (monographic) methods, expert survey methods, and classification and systematization methods. The scope of this research article is organizational management, analyzing the customs brokers’ services market in a dynamic external environment. The proposed approaches make it possible to solve problems of managing the activities of customs brokers and to conduct a multi-factor analysis of the relevant market in the future.