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Algorithmically-triggered governance remains underdeveloped in AI-integrated institutions, leading to decision delays and unresolved anomalies. This study aimed to evaluate precision, latency, and resolution outcomes of AI-escalation models embedded in institutional board workflows. The study collected 300 AI-generated escalation cases from 30 participants, stratified by legal, administrative, and technical roles. Annotated cases were evaluated using role-calibrated interfaces and tiered trigger thresholds. Models were trained and tested using rule-based routing with bootstrap validation. Comparative analyses (pre- and post-intervention) and subgroup comparisons were performed using ANOVA, the Kruskal–Wallis test, and effect size metrics. All analyses were conducted in Python. Interpretation accuracy ranged from 74.9% to 91.4%, with AI analysts achieving the highest performance. Routing precision peaked at 88.2%, board action success at 82.5%, and tooltip interaction averaged 10.5 clicks. Interface refinement improved task accuracy by 7.0%, decreased latency by 560 ms, and increased routing success by 8.2%. Escalation latency reduced by 630 to 650 ms across domains. Trigger-specific sensitivity was highest for reclassification (92.1%), with final resolution times averaging 4,510 ms. Post-outlier corrections yielded minor gains (<1.2%), and misroutes accounted for the highest unresolved rates (40.0%). Structured escalation protocols notably enhanced AI-governance alignment and reduce critical response delays.
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Ling Jin (2026) studied this question.
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