Resilience, Risk, and Reinvention: Reconfiguring Tourism and Hospitality Systems in the Era of Polycrisis

New concurrent climate, geopolitical, pandemic, economic and digital disruptions are impacting tourism and hospitality activities, and these shocks are not monochromatic. The present study employed a sequential explanatory mixed-method design, which involved a cross-section survey and semi-structured interview. The design for the present study was sequential explanatory mixed method, which includes a cross-section survey and a semi-structured interview. An equal-weighted formative multidimensional Polycrisis Vulnerability Index (VI) was created by combining five risk-domain scores, and adaptive capacity (AC) was assessed as being preparedness, resource availability, operational flexibility, recovery capability, and adaptive innovation. Mean VI was 3.492 (SD = 0.310) and mean AC was 2.724 (SD = 0.506), yielding a descriptive vulnerability–capacity gap of 0.768 points. The domain for economic risk was the highest rated (M = 4.131). The five risks appeared to be uncorrelated across domains, suggesting that they should be viewed as separate elements of a formative composite. Model 1 explained 48.4% of the variance in AC (R2 = 0.484), the only significant individual predictor was organization size (β = 0.654, p < 0.001), thus supporting H6 and not H1–H5. The qualitative results helped put this pattern into perspective by highlighting resource disparities and governance coordination. The results are descriptive and the cross-sectional design cannot identify causal, cascading or feedback effects.