Assessment of Patient Satisfaction with Clinical Pharmacy Services Provided in a Tertiary Care Teaching Hospital

Clinical pharmacy practice is essential for optimizing medication therapy, preventing drug-related problems, and enhancing health-related quality of life. Evaluating patient satisfaction offers measurable feedback to optimize clinical pharmacy workflows and patient-provider interactions. To assess the levels of patient satisfaction with inpatient clinical pharmacy services in a tertiary care teaching hospital and identify key determinants influencing patient experience. A prospective cross-sectional study was conducted over a six-month duration (February to August 2025) among 100 inpatients admitted to Navodaya Medical College Hospital and Research Centre (NMCH & RC), Raichur. Data were obtained using a validated 15-item Likert-scale questionnaire addressing patient counselling, medication history interviews, pharmacist attitude, and communication clarity. Descriptive analysis was executed using SPSS version 20.0. Among 100 enrolled patients (mean age: 44.1 ± 15.09 years; male-to-female ratio: 1.3:1), 38% had primary or secondary education and 37% were illiterate. Diabetes Mellitus (31%) was the predominant condition counselled. High satisfaction was achieved for communication clarity (73% satisfied/completely satisfied) and medication counselling (67%). Pharmacist attitude and behaviour showed the lowest positive satisfaction (26%), with 51% neutral responses. Overall satisfaction with clinical pharmacy services was positive in 48% and neutral in 44% of patients. Clinical pharmacy services were well received by inpatients, particularly regarding communication clarity and medication counselling. Interpersonal skills, empathy, and structured follow-up represent primary opportunities for quality enhancement.