Pendampingan Digitalisasi Melalui Sistem Point Of Sale Berbasis Website Pada Rafania Salon

The development of information technology encourages business owners to utilize digital systems to improve the effectiveness and efficiency of operational management. However, observations at Rafania Salon revealed that several operational processes still faced challenges, including transaction recording, customer data management, service booking, product sales, employee payroll, and report preparation, which had not yet been integrated. These problems caused data and transaction management processes to require more time and potentially resulted in recording errors. This community service activity aimed to assist Rafania Salon in improving its operational management capabilities through the implementation of a website-based Point of Sale (POS) Information System. The activity was carried out through several stages, namely observation and interviews, needs analysis, system design, implementation, testing, and assistance in system utilization. The implemented system provides features for managing customer data, service data, product data, service bookings, transactions, employee payroll, and automated report generation. The results indicated an improvement in participants' understanding after receiving assistance, as demonstrated by the increase in the average pre-test score from 37 to 90 on the post-test, representing an average improvement of 59%. Participants' skills were also evaluated through direct practical activities. These improvements were reflected in their understanding of salon management digitalization, POS system utilization, service and product data management, booking and transaction management, as well as the use of customer data and reports. These results indicate that the implementation and assistance of the website-based POS Information System can improve the ability of Rafania Salon's management to utilize digital technology in supporting more effective, structured, and integrated operational management.