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August 1, 2025

A Conceptual Review of Hospitality Restaurant Service Quality Management: A Recipe for Hotel Profitability, Growth, and Sustainability

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SWSimon O Were

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Overview

This review identifies strategies to enhance service quality in restaurants, suggesting improved customer satisfaction and sustainable growth in hospitality.

Key Points

  • Service quality is crucial for competitiveness in the hospitality industry and affects profitability.
  • Key approaches to food service quality include customer satisfaction surveys and on-the-spot complaints.
  • Strategies in restaurant operations can improve customer relationships, enhancing satisfaction and retention.
  • Improving service quality can contribute to the long-term sustainability of the hospitality industry.

Cite This Study

Simon O Were (2025) studied this question.

synapsesocial.com/papers/689a0c6be6551bb0af8cfda0https://doi.org/10.5772/intechopen.1011448
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