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September 12, 2025State and regions Series Economics and Business

Innovative Quality Management in Restaurant Establishments as a Factor in the Sustainable Development of the Hospitality Industry

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Authors

ODOksana DyshkantiukInternational Humanitarian UniversityЛКЛ. В. КоваленкоNational University of Science and Technology

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Implication

Theoretical and practical foundations for quality management improve customer experience and sustainability.

Key Points

  • The implementation of innovative quality management results in an 11.2% revenue growth and improved guest satisfaction.
  • Financial metrics indicate a 9.5% reduction in waste, supporting sustainability in the restaurant sector.
  • Empirical research, including expert interviews, supports a model integrating technology, personnel, and guest experience.
  • The Innovative Quality Index of Service (IQIS) shows improved service ratings, enhancing competitive resilience.

Cite This Study

Dyshkantiuk et al. (2025) studied this question.

synapsesocial.com/papers/68d44b3f31b076d99fa54f0bhttps://doi.org/10.32782/1814-1161/2025-2-13
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Also Consider

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  1. 1MANAGEMENT OF THE INNOVATIVE PROVISIONING PROCESS QUALITY OF TOURIST AND HOTEL-RESTAURANT BUSINESS SERVICES2024 · 1 citations
  2. 2INNOVATIVE TECHNOLOGIES AS A FACTOR IN IMPROVING THE QUALITY OF SERVICE ORGANIZATION IN THE HOTEL AND RESTAURANT BUSINESS2024 · 1 citations
  3. 3FEATURES OF THE DEVELOPMENT AND IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM AT ENTERPRISES IN THE HOSPITALITY INDUSTRY2024
  4. 4Quality Management in Restaurant Businesses: Theoretical Bases and Modern Methodological Approaches2025 · 5 citations
  5. 5Transforming hospitality industry through innovation: the synergy of employee empowerment and quality management2025