November 20, 2025The TQM Journal

Transforming hospitality industry through innovation: the synergy of employee empowerment and quality management

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Authors

NKNeha Khandelwal ASAbhishek Sahu

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Implication

Analysis reveals total quality management enhances operational efficiency and productivity in hospitality, suggesting key managerial implications for stakeholders.

Key Points

Operational efficiency improves significantly with total quality management practices.
A positive response rate of 76.80% was recorded from 384 employees in the hospitality industry.
Statistical analysis including structural equation modeling validated the impact of employee involvement on quality management.
Sustainable development practices enhance organizational performance in the hospitality sector.

Cite This Study

Khandelwal et al. (2025) studied this question.

synapsesocial.com/papers/6924f07fc0ce034ddc350049 https://doi.org/10.1108/tqm-08-2024-0284

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Implication

Analysis reveals total quality management enhances operational efficiency and productivity in hospitality, suggesting key managerial implications for stakeholders.

Transforming hospitality industry through innovation: the synergy of employee empowerment and quality management

Discussion

Member takes

Implication

Key Points

Cite This Study

Transforming hospitality industry through innovation: the synergy of employee empowerment and quality management

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider