August 11, 2025

Patient Satisfaction and its Influencing Factors: Results from a survey in inpatient department in a tertiary hospital setting in China

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Discussion

Survey assesses patient satisfaction in a tertiary hospital, highlighting factors like medical technology and communication.

Inpatient satisfaction averaged 4.49, with highest scores in medical technology and lowest in medical cost.
Analysis revealed significant links between payment methods and overall patient satisfaction, indicating areas for improvement.
Ordered logistic regression showed satisfaction improved with better scores in healthcare service quality dimensions.
Optimizing doctor-patient communication and improving facilities may enhance overall inpatient satisfaction.

Xu et al. (2025) studied this question.

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