What question did this study set out to answer?

This study aims to understand what factors influence inpatient satisfaction in a tertiary hospital setting.

Patient satisfaction and its influencing factors: results from a survey in inpatient department in a tertiary hospital setting in China

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Cross-sectional survey evaluates factors influencing inpatient satisfaction, suggesting improvements in communication and services.

This study aims to understand what factors influence inpatient satisfaction in a tertiary hospital setting.
Cross-sectional survey design conducted in a Chinese tertiary hospital.
Sample size of 433 patients using stratified random sampling.
Analytical techniques included Kruskal-Wallis test and ordered logistic regression.
Mean overall satisfaction score was 4.49.
Satisfaction was highest for medical processes and technology, lowest for costs.
Ordered logistic regression identified quality of core service dimensions as key predictors of satisfaction.

Xu et al. (2026) studied this question.

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