This study aims to analyze the effect of administrative service quality on student satisfaction in the Office Administration Education program at the Faculty of Economics and Business, State University of Jakarta. The variables studied include reliability, responsiveness, assurance, empathy, and physical evidence. Using a quantitative approach with a survey method. The data were analyzed using regression analysis to examine the relationship between service quality dimensions and satisfaction. The results show that all five dimensions significantly influence student satisfaction. These findings highlight the need for continuous evaluation and improvement of administrative services to enhance the academic experience and institutional performance in higher education.
Debi et al. (Mon,) studied this question.
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