What type of study is this?

August 17, 2025ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

View Full Paper

Ask AI

Bookmark

Authors

NHNurhazirah HashimUniversiti Teknologi MARA MSMohammad Zaim Mohd SallehUniversiti Teknologi MARA NYNor Sara Nadia Muhamad YunusUniversiti Teknologi MARA

Discussion

Member takes

Implication

Observational analysis shows a positive relationship between e-SERVQUAL and customer satisfaction in Islamic online banking, indicating necessary service improvements.

Key Points

A positive relationship exists between customer satisfaction and e-SERVQUAL in Islamic online banking.
Key metrics reveal issues like payment failure and security affecting customer satisfaction.
Analysis employed convenience sampling with 76 respondents to assess electronic service quality.
Improving responsiveness and website security may enhance overall customer satisfaction.

Cite This Study

Hashim et al. (2017) studied this question.

synapsesocial.com/papers/68a370e80a429f79733334e4 https://doi.org/10.24191/abrij.v3i2.4050

View Full Paper

Ask AI

Bookmark

Implication

Observational analysis shows a positive relationship between e-SERVQUAL and customer satisfaction in Islamic online banking, indicating necessary service improvements.

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

Discussion

Member takes

Implication

Key Points

Cite This Study

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider