What type of study is this?

This is a Systematic Review study.

E-Services Quality: An Analysis of Customer's Mobile Banking Services in Sharia—A Systematic Literature Review

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Systematic literature review uncovers drivers of customer satisfaction in mobile banking services, highlighting e-services quality.

Investigating customer satisfaction reveals that mobile banking experience is shaped by e-services quality and usability.
Key findings suggest that service quality and user experience significantly influence customer perceptions in sharia banking.
The study employs a systematic literature review to analyze the quality of mobile banking features in sharia-compliant banks.
Enhancing digital services in compliance with sharia principles is vital for improving customer satisfaction and experiences.

Kumaladewi et al. (2025) studied this question.

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