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The study aims to assess how e-banking services impact customer satisfaction and loyalty among Islamic bank customers.

July 8, 2026Open Access

Role of Electronic Banking Services on Customer Satisfaction and Loyalty Among Islamic Bank Customers

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Explorative study reveals e-banking enhances customer satisfaction and loyalty among Islamic bank clients.

The study aims to assess how e-banking services impact customer satisfaction and loyalty among Islamic bank customers.
Explorative study using a cross-sectional survey design.
384 participants from Jaiz and Taj Banks.
PLS-SEM analysis technique employed to evaluate data.
E-banking services significantly enhance customer satisfaction (path coefficient: 0.951).
Strong relationship observed between customer loyalty and digital platform usage.
Recommendations made for Islamic banks to improve e-banking service delivery.

Zayyana Abdulkadir Rimi2 Abubakar Abdulkadir Abuabdin1* (2026) studied this question.

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