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August 17, 2025ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL

The Correlation between Servqual Dimensions and Student Satisfaction

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Authors

NRNur Zihan Abd RashidTITuan Nur Athirah Nabilah Tuan IsmailBTBibianah Thomas

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Overview

Analysis shows strong ties between service quality dimensions and student satisfaction in higher education institutions, suggesting areas for improvement.

Key Points

  • Students were satisfied with overall service quality, showing strong correlations across multiple dimensions.
  • Key finding revealed that reliability, responsiveness, assurance, and empathy aligned with high student satisfaction levels.
  • Assessment involved questionnaires from students at various faculties, collecting data on their perceptions of service quality.
  • Research indicates that understanding service quality can inform improvements in higher education institutions.

Cite This Study

Rashid et al. (2021) studied this question.

synapsesocial.com/papers/68a370ef0a429f7973333829https://doi.org/10.24191/abrij.v7i2.4201
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia2025
  2. 2Effects of Service Quality on Student Satisfaction: A Study Using the SERVQUAL Model2024 · 1 citations
  3. 3An Improving Service Quality Using Servqual With 3 Fuzzy Numbers2025
  4. 4Exploring the Dynamics of Service Quality, Satisfaction, and Loyalty in Malaysian Private Higher Education Institutions2025
  5. 5Optimizing the Student Experience: A MixedMethods Analysis of NonAcademic Service Quality in Tertiary Education2026