What type of study is this?

This is a Quantitative analysis study.

September 10, 2025AL-TANZIM JURNAL MANAJEMEN PENDIDIKAN ISLAMOpen Access

Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia

View Full Paper

Ask AI

Bookmark

Authors

MSMoch SubekhanHasanuddin University SSSupardi SupardiHasanuddin University MOMohd Syaubari Othman

Discussion

Member takes

Implication

Quantitative study shows significant link between service quality and student satisfaction among Indonesian students in Malaysia, suggesting areas for improvement.

Key Points

Perceived service quality in higher education is rated high at 3.98, indicating effective service delivery.
Student satisfaction is measured at a moderate level of 3.66, suggesting room for enhancement.
Service quality positively impacts student satisfaction with a correlation coefficient of 0.358.
Focus on reliability, responsiveness, and empathy can boost overall student satisfaction.

Cite This Study

Subekhan et al. (2025) studied this question.

synapsesocial.com/papers/68c199da9b7b07f3a061b20d https://doi.org/10.33650/al-tanzim.v9i2.10765

View Full Paper

Ask AI

Bookmark

Implication

Quantitative study shows significant link between service quality and student satisfaction among Indonesian students in Malaysia, suggesting areas for improvement.

Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia

Discussion

Member takes

Implication

Key Points

Cite This Study

Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider