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August 17, 2025ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

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Authors

PTPeter Sin Howe TanUniversiti Tunku Abdul Rahman YCYuen Onn ChoongUniversiti Tunku Abdul Rahman ICI-Chi CheUniversiti Tunku Abdul Rahman

Discussion

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Implication

Analysis demonstrates reliable information enhances perceived service quality in undergraduate students, indicating its importance in higher education satisfaction.

Key Points

Reliable information significantly improves student satisfaction in private universities, enhancing educational outcomes.
Using the SERVPERF instrument, data from 388 students reveals that perceived service quality directly influences satisfaction levels.
The study employed PLS-SEM to analyze students' perceptions while exploring the relationship between past experiences and satisfaction.
Findings highlight the need for universities to prioritize reliable information to boost overall student satisfaction in higher education.

Cite This Study

Tan et al. (2021) studied this question.

synapsesocial.com/papers/68a370ef0a429f7973333835 https://doi.org/10.24191/abrij.v7i2.4142

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Implication

Analysis demonstrates reliable information enhances perceived service quality in undergraduate students, indicating its importance in higher education satisfaction.

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

Discussion

Member takes

Implication

Key Points

Cite This Study

Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider