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September 10, 2025JURNAL RISET RUMPUN MATEMATIKA DAN ILMU PENGETAHUAN ALAMOpen Access

An Improving Service Quality Using Servqual With 3 Fuzzy Numbers

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Authors

TSTarita Intan SorayaUniversitas Muhammadiyah SemarangRWRatri WulandariThe University of Western AustraliaWSWellie SulistijantiUniversitas Muhammadiyah Semarang

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Overview

The research demonstrates how fuzzy logic and servqual effectively analyze service quality in educational institutions, highlighting areas needing improvement.

Key Points

  • Integration of fuzzy logic with the servqual model enhances service quality evaluation in higher education institutions.
  • Results reveal that responsiveness and assurance are crucial dimensions significantly impacting student satisfaction.
  • Structured questionnaires were utilized to gather data on student expectations and perceptions regarding service performance.
  • The study sheds light on current performance gaps, facilitating informed decisions for quality enhancement in educational settings.

Cite This Study

Soraya et al. (2025) studied this question.

synapsesocial.com/papers/68c1d5ef54b1d3bfb60f8be6https://doi.org/10.55606/jurrimipa.v4i2.6194
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Correlation between Servqual Dimensions and Student Satisfaction2021 · 2 citations
  2. 2Effects of Service Quality on Student Satisfaction: A Study Using the SERVQUAL Model2024 · 1 citations
  3. 3SERVQUAL: A STUDY ABOUT THE PERCEPTION OF QUALITY IN A BRAZILIAN UNIVERSITY2024
  4. 4Optimizing the Student Experience: A MixedMethods Analysis of NonAcademic Service Quality in Tertiary Education2026
  5. 5Quality of Higher Education Services and Student Satisfaction: A Study of the Indonesian Student Association in Malaysia2025