Application of Facebook for service delivery at Aliko Dangote University of Science and Technology, Wudil Library, Kano State, Nigeria

This research work investigates the utilization of Facebook for service delivery at Aliko Dangote University of Science and Technology, Wudil Library, Kano State. The research objectives were to ascertain the level of Facebook utilization at Aliko Dangote University of Science and Technology, Wudil Library; determine the services rendered with the help of Facebook platform at Aliko Dangote University of Science and Technology, Wudil Library; and explore the challenges associated with Facebook for service delivery at Aliko Dangote University of Science and Technology, Wudil Library. Qualitative research methodology was used for the study. The population of the study consisted of only two (2) participants who were interviewed, and the data collected were analyzed using thematic analysis. The findings revealed that the patrons are posting, tagging and sharing questions on library Facebook platforms and librarians are answering their online enquiry. The researcher recommended that academic libraries need to continue engaging with social media platforms that will help in disseminating information without distance barriers; Librarians in academic libraries to focus on targeting library clients through posting, sharing and tagging information on library social media pages; and stakeholders to inject more fund to libraries in order to ensure the smooth running of the library and service hitch free at all time.