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This analysis shows evolving HRM practices improve service quality and customer satisfaction in banking, indicating the necessity of effective human capital strategies.
Human resource management (HRM) in the banking industry has emerged as a critical strategic function that directly impacts organizational growth, service quality, and customer satisfaction. In an industry characterized by fierce competition, regulatory demands, and rapid digital transformation, effective HRM practices are essential to creating a skilled and adaptable workforce. Key HRM functions such as talent acquisition, employee training, performance appraisal, and reward management help banks align their human capital with evolving business objectives. Additionally, the integration of advanced technologies such as human resource management systems (HRMS) improves operational efficiency and data-driven decision-making. Methodology: alternatives: ancillary, Cerkez Koy, haiku, Iki Telli, Tuzla. According to the results, Regulatory Compliance ranked highest, while Hadika, two Users, ranked lowest Iki Telli. Conclusion: According to the VIKOR method approach, regulatory compliance has the highest value for cloud computing security
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