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August 15, 2025Human Systems Management

The moderating role of emotional intelligence in the relationship between transformational leadership, organizational citizenship behavior, innovative work behavior, and employee performance in commercial banks in Vietnam

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Authors

HBHa BuiThuongmai UniversityXVXuan Thi Minh VuThuongmai UniversityATAnh‐Dao TranThuongmai University

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Implication

Observational analysis reveals emotional intelligence enhances employee performance linked to transformational leadership in banks, suggesting management should prioritize emotional skills.

Key Points

  • Emotional intelligence significantly moderates the relationship between transformational leadership and employee performance, enhancing outcomes.
  • Transformational leadership positively influences organizational citizenship behavior and innovative work behavior, directly impacting employee performance.
  • Data from 309 employees in Vietnam's commercial banks were analyzed using PLS-SEM for robust insights on leadership and behavior.
  • Prioritizing emotional intelligence training for employees may strengthen the effects of transformational leadership on behaviors that drive performance.

Cite This Study

Bui et al. (2025) studied this question.

synapsesocial.com/papers/68af55dead7bf08b1eadcad5https://doi.org/10.1177/01672533251369706
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Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE.1994 · 5,416 citations
  2. 2Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective2024 · 4 citations
  3. 3Leadership styles and employees’ motivation: Perspective from an emerging economy2017 · 139 citations
  4. 4Citizenship Behavior and the Creation of Social Capital in Organizations2002 · 795 citations