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Evaluating the Impact of an eConsult Platform on Specialty Care Access for Medicaid Patients

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Analysis shows reduced specialty care access in Medicaid patients, indicating eConsult platforms may bridge gaps in primary care interactions.

Only 27% of dermatology eConsults resulted in specialist advice, highlighting access challenges for Medicaid patients.
In-person follow-up was recommended for many cases, yet 57% of patients with dermatology eConsults did not receive care.
Analyzed 2,505 eConsults from January to June 2022, focusing on interactions between primary care and specialists.
Standardized protocols are needed to address disparities and improve patient outcomes in specialty care access.

Thind et al. (2025) studied this question.

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Analysis shows reduced specialty care access in Medicaid patients, indicating eConsult platforms may bridge gaps in primary care interactions.