A Comparative Study of User Experience and Satisfaction on Swiggy and Zomato in Tirunelveli District

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Swiggy revealed a slight preference over Zomato in terms of user satisfaction, with both platforms performing well in delivery time and food quality.
Survey of 187 users showed no significant difference in satisfaction levels between the two food delivery platforms.
Analysis included various methods like percentage analysis, t-tests, and chi-square tests to gauge user experience.
Customer support for both platforms requires enhancement to improve overall user satisfaction and loyalty.

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Comparative analysis reveals user experience and satisfaction levels on Swiggy and Zomato in Tirunelveli, indicating areas for improvement.

Krishnaveni et al. (2024) studied this question.

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Comparative analysis reveals user experience and satisfaction levels on Swiggy and Zomato in Tirunelveli, indicating areas for improvement.