Systematic literature review explores cause-and-effect relationships in balanced scorecard, highlighting implications in healthcare and social services.
Key Points
Causal relationships in the balanced scorecard were explored, revealing both statistical and non-statistical perspectives.
Findings indicate a need for theoretical perspectives supporting causal analysis and suggest numerous future research directions.
The research noted a significant development of quantitative methodologies for empirical analyses but calls for further enhancements.
Focus was primarily on the organizational level, neglecting the impact of balanced scorecard causality on other levels.