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September 5, 2025Jurnal Borneo AdministratorOpen Access

Balanced Scorecard for Integrity Zone Development: A Study at Padang Class I Immigration Office

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Authors

BMBudy MulyawanAPAgung Sulistyo PurnomoMPMade Mahaguna Putra

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Overview

Qualitative analysis identifies strategic steps to improve public services in integrity zones, suggesting BSC can enhance accountability and efficiency.

Key Points

  • The study finds critical gaps in service delivery, financial management, and workforce training.
  • Digital infrastructure upgrades are essential for improving service efficiency at the immigration office.
  • Strategic resource reallocation is necessary for cultivating a culture of accountability.
  • The balanced scorecard framework is relevant for public sector reforms and advancing institutional transparency.

Cite This Study

Mulyawan et al. (2025) studied this question.

synapsesocial.com/papers/68bb42142b87ece8dc95846bhttps://doi.org/10.24258/jba.v21i2.1634
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Strategic Management of the Integrity Zone in Realizing Public Services at the Regident Unit of the Bulukumba Police Traffic Unit2024
  2. 2Ambidextrous Leadership in Bureaucratic Reform: A Case Study at Immigration Office Class I Special TPI Surabaya2024
  3. 3Information and Technology-Based Policy Strategy for Monitoring and Evaluation of Government Agencies with Corruption-Free Zone/ Serving and Clean Bureaucracy Zone Status2022
  4. 4Quality Of Public Service Performance Using The Balance Scorecard Method In The Population And Civil Registration Office Of Cianjur District2024
  5. 5Analysis of Corruption-Free Area Indicators in the Government of Gorontalo Province2024