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September 5, 2025INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSISOpen Access

Analysis of Determinants of Public Service Quality at Public Service Malls in Bukittinggi City

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Authors

AYAfrina YenniSSSabri SabriAFAulia Fauziah

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Overview

Analysis identifies factors like budget availability and technology utilization affecting public service quality.

Key Points

  • Quality of public services is positively influenced by budget availability, technology, and infrastructure condition.
  • The analysis used a sample of 150 respondents gathered through a validated questionnaire method.
  • Multiple linear regression revealed significant relationships between service quality and the identified determinants.
  • Findings suggest that improving these factors is crucial for enhancing public service delivery in Bukittinggi City.

Cite This Study

Yenni et al. (2025) studied this question.

synapsesocial.com/papers/68bb49d26d6d5674bccfffefhttps://doi.org/10.47191/ijmra/v8-i08-44
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