What type of study is this?

This is a Concurrent mixed techniques study.

User Perceptions of the Service Quality of Soepardjo Roestam Library, Ministry of Home Affairs

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Mixed methods study reveals users' perceptions of service quality at Soepardjo Roestam Library, indicating satisfaction and desired improvements.

Users expressed high satisfaction with the service quality at the Soepardjo Roestam Library, highlighting effective service delivery.
Among 80 surveyed participants, the overall mean perception of technical and functional quality was satisfactory.
This analysis employed mixed methodologies, integrating both quantitative surveys and qualitative interviews for a comprehensive understanding.
Results suggest important areas for enhancement, including promoting exclusivity and increasing social interaction in library services.

Dyah Kusuma Wardani (2025) studied this question.

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Mixed methods study reveals users' perceptions of service quality at Soepardjo Roestam Library, indicating satisfaction and desired improvements.